As part of our commitment to protecting our customers’ privacy, we have produced this guide to inform you how and why we collect personal data information from our customers and to which other parties such information may be disclosed and shared.
What information is collected when you shop online with us?
When you shop online with us on our website, we will ask you to open a shopping account online and input your personal data. This would include information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
Without prompting you, we may also collect information about where you are on the internet, your browser type and in which country you are logging on, which pages of our website were viewed, which advertisements were viewed, and the search terms used by you on our website. All such information collected as referred to above shall be referred to as “Personal Information”.
Your Personal Information provided to us shall be kept confidential. However, we may use or share your Personal Information with third parties in the circumstances set out below.
How your Personal Information may be used?
We collect use and disclose your Personal Information for the following purposes:
- to process your purchases and to supply the products to you;
- evaluating your profile;
- to study customer preferences and site usage for the purposes of marketing and improvement of our products and services;
- to provide content from us, our advertisers and other third parties which we think may be of interest to you, including updates and notifications about our products;
- handling customer feedback and complaints;
- purposes which are reasonably related to the above or for the conduct of our business; and
- where legally bound to do so, to disclose your Personal Information to the relevant authorities.
Receipt of communications from us
When you open your personal shopping account online with us, you will be given the option to receive communication from us, our advertisers or related third parties with respect to products, services, information, promotions and/or offers which we think may be of interest to you. In the event that you do not wish to receive such communication, it is important that you expressly state so by not ticking the relevant box. If you have ticked the box but later decide to cancel the instruction, please sign in to the My Account page to effect the change, or call our Customer Services team on 1800-9674235 or email email@example.com. Please note that the processing time for the cancellation of the instruction could take up to fourteen working days.
Consent to use of your Personal Information
By providing your Personal Information to us, you consent to us using your Personal Information for the purposes stated in this Notice. You also consent to us disclosing your Personal Information to companies within the Cybele Group of Companies and to third parties whom we deem necessary to work with in order to process your purchase and deliver the product to you. Cybele shall request that all such third parties treat your Personal Information as confidential. In providing your Personal Information to us, you also consent to us disclosing your Personal Information to parties in other jurisdictions which may not have similar data protections laws to Singapore.
You may withdraw your consent to the use of your Personal Information at any time by sending a written notification to firstname.lastname@example.org.
Your Personal Information provided to us should be true, accurate and complete at all times. You shall update us in a timely manner of any changes to your Personal Information.
A cookie is small file that our website can send to your browser, which may then be stored on your system. Cookies are used to enable us to collect information about users of our website (for example, which pages or advertisements are viewed or visited frequently, customer preferences etc). The information collected then allows us to make improvements to our website and our service to customers.
Web browsers have settings for enabling or disabling cookies. If you do not wish to allow cookies automatically into your browser, you should adjust the settings on your browser according to your preference.
We are committed to the protection of your Personal Information in our custody by putting in place reasonable security procedures to prevent unauthorised access, use and disclosure.
If you have any questions about the collection, use or disclosure of your Personal Information, please feel free to contact us at email@example.com.