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Returns & Refund Policy

Can I return an item I have purchased online to a store?

We are afraid this is not possible at the moment. However, we offer local return addresses in Singapore, China and USA for your return convenience.

How will the refund be made?

We will aim to process and refund payments within 14 days from receipt of the returned product. The refunded amount will be credited to the same credit card or paypal account that has been charged for the purchase.

The refund amount I received is incorrect.

A handling fee of S$6.00 will be charged for all returns. Shipping charges applicable to the purchase will not be refunded.

Hence, the refunded amount will not be the full value of the purchase price.

Should you have any queries, please feel free to contact us at wecare@loveoribel.com.

Can I return an Oribel product that is not bought at www.loveoribel.com?

Kindly note that purchases made through other retailers are subjected to the retailers’ return policies. Please check with the respective retailer for instructions on their return procedure.

Nevertheless, if you need our assistance to reach out to the Retailer, please email us at wecare@loveoribel.com. Please state the reason for the return, the date of purchase, the retailer you purchased from and the price you paid for the item(s).

Do you have a return address?

In Singapore, please ship returned items to :

Oribel Singapore

11 Ubi Road 1

Singapore 408723

Postal code : 408723

In China, please ship returned items to:

Oribel China

Shanghai Jiading District

Malu Town

468 Shangxue Road

Postal Code : 201801

In USA, please ship returned items to

Distribution Direct LLC

500 Linkwood Road, Rock Hill

South Carolina 29730

OR

Rush Order Inc.

6600 Silacci Way

Gilroy, California - 95020

 

Can I return or exchange an item?

We offer a 60 days return policy where you can return any unused item in original packaging for a refund within 60 days of purchase. Kindly note that taxes and shipping charges will not be refunded.

We cannot offer an exchange but you can re-purchase any item on our website after we process your refund.

How do I make a return?

For products bought from Oribel’s web store at www.loveoribel.com, please send returned products as instructed on the return label included in your parcel. If you do not have a return label, please indicate clearly on the return parcel your:

  1. Full Name
  2. Email Address
  3. Telephone No.
  4. Order or Tracking No.

We offer local return addresses in China, Singapore and the USA.