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Store info


Returns & Refund Policy

Can I return or exchange an item?

We want you to be 100% happy with every Oribel product you buy. And so returns are absolutely possible!

You can return any unused Oribel product (except service parts & accessories) in its original packaging within 30 days of purchase for a refund. We will also take care of return shipping cost.


How do I return a product?

All you need to do is email us at wecare@loveoribel.com with your order number. After we've confirmed your return eligibility, please ship or drop off your products at our warehouse 3512 Faith Church Rd, Indian Trail, NC 28079.


When will I get my refund?

We do our best to process and refund payments within 14 days of receiving the returned product. The refunded amount will be credited to the same credit card or PayPal account that was charged when you placed the order.


Can I return an item I have purchased online to a store?

Unfortunately, this is not possible at the moment. But you can drop off the package at your nearest FedEx or UPS centre to send it back to us.


Can I return an Oribel product that is not bought at www.loveoribel.com?

Retailers that stock Oribel products have their own return policies. Before you buy, it is best to confirm the retailer’s returns and exchange procedure.

If you need help contacting the retailer, please email us at wecare@loveoribel.com with the reason for the return, the date and price of the purchase and the retailer’s details.