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Store info


Frequently Asked Questions


Can I change my order details?

Missed a zero? Forgot your unit number? Don't worry, it happens to the best of us!

Please email us at with the details and we’ll try our best to make it right. It does help if we receive changes before your order is shipped!

Can I track my order?

Once your order is shipped, you will receive a tracking number with a link on your registered email address. Please click on the link to track the order status. If you do not receive an email within two days of shipping, please email us at

Please note, we do not provide tracking numbers for deliveries within Singapore.

What countries do you ship to?

Our webstore ships to USA, Canada, Singapore and Australia. However, we have partners in 30+ countries. Drop us an email at and we will direct you to your regional store!

When will my order be shipped?

We are as eager as you are! We do our best to process your order and dispatch it within 24 working hours.

Depending on your location, the order will reach you within 2 to 7 working days.

When will I get my order?

USA: 3 to 5 working days

Canada: 3 to 5 working days

Singapore: 2 to 3 working days

Australia : 5 to 7 working days